Hyatt Family Facilities

Landmark Care and Rehabilitation to Receive Prestigious 2013 Customer Experience Award

Landmark Care and Rehabilitation to Receive Prestigious 2013 Customer Experience Award

January 31, 2013

Yakima, WA. January 31, 2013 – Landmark Care and Rehabilitation, a Yakima based provider of Rehabilitation Therapy, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2013 Customer Experience Awards TM. Qualifying for the award in Professional Therapy Services and Cleanliness, Landmark Care and Rehabilitation displays a continued dedication to providing Best in Class senior healthcare services.

Gloria Dunn, Administrator of Landmark Care and Rehabilitation, describes receiving the award(s) as an honor, stating that providing quality in every aspect of a resident’s care is always our number one priority. 

Throughout its 13 year history of serving the community, Landmark Care and Rehabilitation has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2012, a sampling of Landmark Care and Rehabilitation’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Landmark Care and Rehabilitation in specific categories.

Every month, Landmark Care and Rehabilitation has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary. 

By qualifying for the Pinnacle Customer Experience Award, Landmark Care and Rehabilitation has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

A customer satisfaction measurement firm with over 15 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and has worked with over 1,100 clients in 47 states, Canada and Puerto Rico.

Landmark Care and Rehabilitation is a proud member of Hyatt Family Facilities.  The Hyatt Family has been dedicated to providing quality skilled nursing care and rehabilitation in Yakima for nearly seventy years.

Landmark Care and Rehabilitation specializes in short term rehabilitation stays following joint replacement surgery, fractures and other surgeries or hospital stays that require therapy to regain strength and mobility.

By offering 24 hour skilled nursing care with on-site physical, occupational and speech therapy, Landmark Care and Rehabilitation is your best choice for quality rehabilitation.

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